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Frequently Asked Questions

Products

Where can I purchase fave4 products?

fave4 products can be purchased on our fave4.com website or at salons in North America and South Africa. Salon locations can be found on fave4.com. You can also email us at support@fave4.com with your address, and we will respond with your nearest location.

Do fave4 products contain gluten/sulfates/parabens?

No! fave4 is as concerned as you are about quality products and ingredients. All fave4 products are gluten/sulfate/paraben free. This includes all shampoos, conditioners, hairsprays and creams.

Does fave4 test on animals?

No! Absolutely not! We love to test on ourselves, families, friends, style experts and of course Jessie James Decker.

How are fave4 products tested?

We have style experts located all over who test products on themselves and their clients. It’s important for us to cover different climates and locations due to hair trends, style needs and weather needs.

We have experts who live in the desert, San Fran, the plains, Texas, Montreal, the East Coast, South Carolina, South Florida and many locations in between.

How do I find out about the latest and greatest with fave4?

Follow us on Instagram. Also sign up for our eBlasts by entering your email below.

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I’m a professional hair stylist. How can I purchase fave4 products?

You can find a distributor near you or purchase fave4 products online. Professional hair stylists can register as professionals on our website to get professional pricing. You must have a valid license number.

How do I redeem a promo code?

You will be given an opportunity to enter your promo code during checkout. If you have trouble using it, please email us orders@xilebeauty.com.

How will fave4 use my email address and contact info?

If you agreed to be added to our email database, fave4 will send occasional emails to update you on new products and promotions, latest styles and hair tips and news related to fave4. fave4 does not sell or disclose any email addresses or contact info to third parties.

What measures does fave4 have in place to protect my credit card number?

fave4 does not store any credit card information. We follow industry best practices to ensure our site is protected and to maintain security.

How can I get MSDS (Material Safety Data Sheets) for fave4 products?

You can email us at support@xilebeauty.com.

 

Xile Beauty

Sometimes I see Xile Beauty in your emails and on the fave4 website. What is Xile Beauty?

Xile Beauty created and developed the fave4 brand and all fave4 products. Xile Beauty also created and developed the omniPotent brand. omniPotent is available at www.omnipotenthair.com.

Exchanges

What is fave4’s exchange policy?

Exchanges must be made within 14 days from receipt of package. Please try your products within this time frame. To exchange an item, email orders@fave4.com to request exchange authorization.

Email must include:

-Order number

-Product to exchange

-Reason for exchange

Please note: only haircare items can be exchanged. No accessories, brushes, limited edition items or promotional items can be exchanged unless defective. Please contact orders@fave4.com for any questions.

We inspect all packages upon arrival back to us. Please make sure hairspray actuators are closed and locked before shipping. We know you love your Texture Takeover, but unfortunately fully-used cans aren’t exchangeable. If you’re dying for more of your fave products… follow @fave4hair on Instagram for upcoming sales and special deals!!

I purchased a fave4 product at a salon, and it is defective. What should I do?

 

Please return the defective product to the location where you purchased it. If the defective product was purchased on fave4.com, please see our refund policy. For more information, please contact our Customer Service team at orders@xilebeauty.com.

My fave4 product that I ordered online is defective. What should I do?

Please see our refund policy. For more information, please contact our Customer Service team at support@xilebeauty.com.

Shipping and Order Processing

How do I reach Customer Service?

The best way to reach Customer Service is via email at orders@fave4.com. Our business hours are 8:00 a.m. – 4:00 p.m. Central Standard Time, Monday-Friday and excluding holidays.

What are fave4’s shipping processing times?

Orders are usually processed the next business day. Business days are Monday-Friday 8:00 a.m.– 4:00 p.m. Central Standard Time, excluding holidays. During new product launches, big online sales and peak holiday times, shipping times may increase. Shipping times reflect delivery time once an order leaves the fave4 warehouse.

What are fave4’s shipping methods and delivery times?

fave4 contracts with various carriers for shipping. fave4 products are shipped via various carriers with lots of different shipping times so you can get your faves even within the next day if need be.

Shipping times reflect delivery time once an order leaves the fave4 warehouse. fave4 products ship from Ft. Worth, Tex.

Where can fave4 ship products?

fave4 can currently ship to the United States (including Alaska and Hawaii), U.S. Territories, PO Boxes and APO/FPO addresses and Canada.

How do I cancel my order?

You can cancel your order up until 11:59 p.m. of the day you order your product. Email us at orders@xilebeauty.com to cancel your order. Once your order has shipped, your credit card will reflect your fave4 purchase.

I didn’t receive my shipment tracking email? What do I do?

First, please check your spam folder to see if the email is there. The email will come from Xile Beauty. If you do not see the email in your spam folder, please email fave4 at orders@xilebeauty.com to confirm that the email address we have on file for you is correct. We will work with you to make sure that you receive your fave4 products in a timely manner.

My order says delivered but it hasn’t arrived.

Please continue to be patient. We are as excited as you are for you to receive your new products. Once in a while, shipments are delivered to the wrong address. Please check with your neighbors to make sure they haven’t received your package by mistake.

While they don’t happen often, errors once in a while occur with shipment tracking. Please continue to wait a couple more days in case there was an error with your shipment tracking. If you still don’t have your package within a couple of days, please contact the shipment carrier to open up a claim. Once you have a claim number, please email us at orders@xilebeauty.com so we can work with you and the shipment carrier to get you your products.

support@fave4.com for general questions

orders@fave4.com for questions about your order & products

PR@fave4.com for press/media inquiries.

 

Xile Beauty Group

4475 Trinity Mills Rd #703293

Dallas, TX 75370

 

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