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Frequently Asked Questions
Where can I purchase fave4 products?
Do fave4 products contain gluten/sulfates/parabens?
Does fave4 test on animals?
How are fave4 products tested?
We have experts who live in the desert, San Fran, the plains, Texas, Montreal, the East Coast, South Carolina, South Florida and many locations in between.
How do I find out about the latest and greatest with fave4?
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I’m a professional hair stylist. How can I purchase fave4 products?
How do I redeem a promo code?
How will fave4 use my email address and contact info?
What measures does fave4 have in place to protect my credit card number?
How can I get MSDS (Material Safety Data Sheets) for fave4 products?
Sometimes I see Xile Beauty in your emails and on the fave4 website. What is Xile Beauty?
What is fave4’s return/exchange policy?
The 411 on our Exchange Policy
We take pride in helping you find your fave, so if you happen to purchase a product that doesn’t work for you, we will gladly help you to exchange your original purchase for something that is perfect for you. We do not accept returns. Unfortunately most of our items cannot be reused or resold like all those cute outfits and shoes you buy online!
All exchanges must be initiated with the fave4 team within 14 days from the date of receipt of your order. All refunds will be given in the form of fave4.com store credit or Unicorn Wishes – your call. Your store credit will not expire and you can use it on anything at any time from fave4.com.
Please note, only fave4 hair care & body items can be exchanged. Accessories, brushes, limited edition items, Jessie James Decker exclusives, or promotional items CANNOT be exchanged and are final sales. If an item is just not your jam may we suggest re-gifting? I mean…we’ve all done it! There’s no shame in that game!
How to Exchange:
1.) Please email email@example.com to get our return address and your unique Authorization Number. Please write your Authorization Number largely on the outside of your package. Returns cannot be accepted without prior authorization.
2.) You are welcome to use the shipping carrier of your choice, but we highly suggest sending via a method that has a delivery confirmation (no signature required) to avoid potential mix-ups by the shipping carriers. Remember that many of our products are hazardous materials because they contain alcohol (ex: hairsprays and dry shampoo) and the shipping carriers must be notified of this prior to shipping. We do not cover shipping costs on exchanges. Please make sure all bottles are closed and hairspray nozzles are in the lock position before shipping to avoid a big ol’ mess when it arrives back and for us to be able to properly evaluate the return. Fully used products are not returnable.
3.) Exchanges are typically processed within 7-10 business days after we receive your package and gift cards with your store credit are emailed out at that time.
If you receive the wrong product (oops!), product is defective (bummer!), or if you have any other issues with your package, please email firstname.lastname@example.org. We try our best to be perfect, but we are all human! We will take care of you right away. Please note that we have the right to add on restocking/handling fees as needed.
I purchased a fave4 product at a salon, and it is defective. What should I do?
Please return the defective product to the location where you purchased it. If the defective product was purchased on fave4.com, please see our refund policy. For more information, please contact our Customer Service team at email@example.com.
My fave4 product that I ordered online is defective. What should I do?
Please see our refund policy. For more information, please contact our Customer Service team at firstname.lastname@example.org.
Shipping and Order Processing
How do I reach Customer Service?
What are fave4’s shipping processing times?
What are fave4’s shipping methods and delivery times?
Shipping times reflect delivery time once an order leaves the fave4 warehouse. fave4 products ship from Ft. Worth, Tex.
Where can fave4 ship products?
How do I cancel my order?
I didn’t receive my shipment tracking email? What do I do?
My order says delivered but it hasn’t arrived.
While they don’t happen often, errors once in a while occur with shipment tracking. Please continue to wait a couple more days in case there was an error with your shipment tracking. If you still don’t have your package within a couple of days, please contact the shipment carrier to open up a claim. Once you have a claim number, please email us at email@example.com so we can work with you and the shipment carrier to get you your products.