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    We LOVE helping our customers create amazing hair with their fave products. The fave4 girls are here to help in anyway!

    Email us anytime at support@xilebeauty.com for product usage tips and tricks. Finding your fave is all about experimenting and our Style Experts have some amazing techniques to share to help you get the most out of your products. 

    Exchanges

    Exchanges must be made within 14 days from receipt of package. Please try your products within this time frame. To exchange an item, email orders@fave4.com to request exchange authorization.

    Email must include:  

    -Order number

    -Product to exchange

    -Reason for exchange

    Please note: only haircare items can be exchanged. No accessories, brushes, limited edition items or promotional items can be exchanged unless defective. Please contact orders@fave4.com for any questions.

    We inspect all packages upon arrival back to us. Please make sure hairspray actuators are closed and locked before shipping. We know you love your Texture Takeover, but unfortunately fully-used cans aren't exchangeable. If you're dying for more of your fave products... follow @fave4hair on Instagram for upcoming sales and special deals!!

    Shipping

    All orders ship via USPS Ground or FedEx Home Delivery from our warehouse in Texas to the 48 contiguous United States and Canada. Due to shipping restrictions, we now ship to Hawaii and Alaska, but please note and select specific shipping methods designated for those states.